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After “you’ve got two ears one mouth – use them in that proportion, “praise to criticise 3:1” was the most often used of the management phrases I’d been issued with over the years. Used to my children that was – I was a lousy manager since I assumed that they’d do whatever their conscience and desire to earn dictated. (I wouldn’t have lasted five minutes in anything other than party-plan childrens’ book sales)

About three years ago I spent some time trying to design a website for myself, went to a few classes, read (a few pages of) a hefty ‘how to’ tome. Asked my son for advice – “look at lots of websites, see what works, do a flow chart of how you want yours to work – I’ll have a look at it when you’ve done.” I followed his advice, sent him an outline, waited impatiently, nervously (ridiculous!) for his reply, eventually an email beginning “sorry this has taken so long – I’m struggling to think of ninety-nine things to praise you for.”